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I am in Australia too, but I have had nothing but problems trying to get a refund through Paypal, they keep dismissing the issue and this has been going on for 3 months. I have stopped using paypal for now as I have lost complete faith in them.
exactly 13 pages of complaints just on this thread; there are likely many many more who have not found this thread. We need to be heard loud and clear!
If PayPal refunded people and charged the company for the refund these scammers will eventually lose money through the **bleep** they mail out so will cease trading and advertising.
Ive been scammed by this company too, nothing delivered, ordered and paid for item 1/1/2020.... did a dispute with paypal but it was closed in their favour, because theynsupplied a tracking number...🤬