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Well the appeal process was a waste of time. We went around the circle and PayPal sides with the company, I can get a refund if I pay postage and return something i never ordered and never would have ordered. I would not even get this pink crap if it was sitting on a curb with a big free sign on it. Going to file a complaint with the BBB against PayPal now and talking to my bank about about recovering the payment. I would be more than happy to return this pink junk if the seller sends postage paid container; but i do not feel that I should incur a fee because I ordered something in good faith and got something worthless.
I faced the same issue, no remedy from PayPal, I disputed the charge with my credit card on the claim of Online Fraud.
For now I got the credit back from the credit card company.
I posted this on Facebook as well. if you reply maybe something will move.
Make sure to tag PayPal
I ordered the laptop stand that looked well built in the facebook ad and received a cheap piece of crap. Have lodged a complaint. The postage is worth more than the item to return. If I don't get a refund I am cancelling my paypal account and never using them again. Paypal is in cahoots with these scammers.
Same for me, laptop stand ordered and got an envelope, Paypal awarded in favor of seller, I am avoiding using Paypal from now on.
To the OP I would think that paypal WOULDN'T want a scam company using their service but it doesn't seem to be the case. They did the same thing to me. Ordered a little dog ramp and got a 7 inch floppy rubber disc jar opener instead. $24.87 total price for a 50 cent piece of rubber. Then want it returned (Shipping cost of $66.50) which PAYPAL will only pay $30 of that. They offered the half refund and I just took it. I will close my paypal account and put bad reviews on them everywhere I can. I's sad that I have to do this being that I've been a loyal customer of PAYPAL for 20 years!! PAYPAL DOES NOT HAVE YOUR BACK AS A CUSTOMER!!!