We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
I ordered the laptop stand that looked well built in the facebook ad and received a cheap piece of crap. Have lodged a complaint. The postage is worth more than the item to return. If I don't get a refund I am cancelling my paypal account and never using them again. Paypal is in cahoots with these scammers.
Same for me, laptop stand ordered and got an envelope, Paypal awarded in favor of seller, I am avoiding using Paypal from now on.
To the OP I would think that paypal WOULDN'T want a scam company using their service but it doesn't seem to be the case. They did the same thing to me. Ordered a little dog ramp and got a 7 inch floppy rubber disc jar opener instead. $24.87 total price for a 50 cent piece of rubber. Then want it returned (Shipping cost of $66.50) which PAYPAL will only pay $30 of that. They offered the half refund and I just took it. I will close my paypal account and put bad reviews on them everywhere I can. I's sad that I have to do this being that I've been a loyal customer of PAYPAL for 20 years!! PAYPAL DOES NOT HAVE YOUR BACK AS A CUSTOMER!!!
This is a fraudulent company. They will send you the wrong product and offer less than half as a refund. Do not purchase anything from Yinglian Trading Company. PayPal is not resolving this issue to our satisfaction. I used the payment method because I thought it afforded me some protections. I will be using my credit card from now on.