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I was able to start an appeal with paypal against these crooks; so far they say they are continuing to investigate. Not really expecting anything great to happen as i expect these crooks to squirm out of anything. But if everyone appeal??? who knows????
There is no clear information on the website about appealing. I did a chat (you have to be patient, as there is a huge lag time) and insisted that I wanted to appeal the denial. after some insisting on my part, the agent said they would start the appeal. Fortunately he was not just brushing me off. I am hopefully that someone above the customer service agents is reviewing this. The appeal is still in process and has been for over a week. I wish everyone would do this to make PayPal notice that is just not buyers remorse; that this is a fraudulent company. The website that I purchased from is no longer up and running which I believe is probably happening with their other fly by night websites; fleece and run. Good luck, don't give up!!
People need to separately report this company to PayPal via the acceptable use policy link (scroll to the bottom of that page for contact info) by clicking "Legal" at the bottom-right of the page, not just disputing a transaction.
If you paid by credit card, dispute through them instead as SNAD. The seller gets dinged an extra chargeback fee and no protection and it gets them mired in long disputes. This should get paypal's attention and freeze their account.
Well the appeal process was a waste of time. We went around the circle and PayPal sides with the company, I can get a refund if I pay postage and return something i never ordered and never would have ordered. I would not even get this pink crap if it was sitting on a curb with a big free sign on it. Going to file a complaint with the BBB against PayPal now and talking to my bank about about recovering the payment. I would be more than happy to return this pink junk if the seller sends postage paid container; but i do not feel that I should incur a fee because I ordered something in good faith and got something worthless.
I faced the same issue, no remedy from PayPal, I disputed the charge with my credit card on the claim of Online Fraud.
For now I got the credit back from the credit card company.
I posted this on Facebook as well. if you reply maybe something will move.
Make sure to tag PayPal
I ordered the laptop stand that looked well built in the facebook ad and received a cheap piece of crap. Have lodged a complaint. The postage is worth more than the item to return. If I don't get a refund I am cancelling my paypal account and never using them again. Paypal is in cahoots with these scammers.