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Santa and tree supposedly made in Ohio that received a package with a piece of plastic in it.

Nmbm
Contributor

Santa and tree supposedly made in Ohio that received a package with a piece of plastic in it.

I have filed a dispute and this company is clearly a fraud and now they want me to mail the package back to get my money back.  Wondering if anyone else had this same problem.

2 REPLIES 2
kernowlass
Esteemed Advisor

Re: Santa and tree supposedly made in Ohio that received a package with a piece of plastic in it.

@Nmbm 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




Advice is voluntary.
Kudos / Solution appreciated.
Nmbm
Contributor

Re: Santa and tree supposedly made in Ohio that received a package with a piece of plastic in it.

I did not even think to dispute with my credit card. Clearly the description was a lie, it item wasn’t made in Ohio and the mailed a piece of plastic so they had a tracking number. They want me to send the product back to the UK not China since this is clearly a scam, I am sure when I send it back they will have some other reason to not return my money. I am very disappointed with PayPal if they check their complaint records I am not the only person this happened to. I will contact my credit card company. Thank you.