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Same person keeps hacking account. How can I get my money back quicker

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veryupsetgrrr
Contributor
Posted on

So I know who is doing it, but local authorities wont do anything. Now, she has stolen one of my cards. I keep finding more transactions she did. I've disputed everything I've found, but I am totally broke so is there to get the refunds quicker.

2 REPLIES 2

Same person keeps hacking account. How can I get my money back quicker

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veneta60
Contributor

i have the same problem and open disputes but paypal denied my case that not see unautorized transaction.If someone of paypal support see this forum can answer me-i dont know this chinese paypal account and how i will send money like friend and family to chinese account? And realy paypal must have better security. 

Same person keeps hacking account. How can I get my money back quicker

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PayPal_Martina
Administrator

@veryupsetgrrr

@veneta60

 

Hi there,

 

Thank you for your post and welcome to the Community Forum!

 

I am sorry to hear that you had unauthorised transactions in your PayPal account! Firstly, please make sure to change your password and security questions to restore the safety of your account. If your claims were not granted, you should have the option to appeal the decision from the 'Action' section next to the closed case in your Resolution Centre. If this option is not available, please reach out to our Customer Service directly. 

 

If you want to contact our Customer Service, you can click ‘Help & Contact’ at the bottom of any PayPal page to see which options are available. You can also contact us on Facebook (www.facebook.com/PayPal) or on Twitter (@AskPayPal).

 

I hope this helps!

Martina 

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