SWELL ECOM ENTERPRISES LIMITED

[Lukey4]

I Bought insoles from this company and even though the payment has been taken I have heard abolutely nothing from them.I could have bought the same thing from Amazon and I am angry with myself for being so stupid.

Any help appreciated

[kernowlass]

@Lukey4

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Lukey4]

Thank you for your advice. No reply from the seller so I have contacted PayPal. I have applied for a refund and asked that the sellers be checked as they are using PayPal to lure people in.

Regards,

---

@kernowlass wrote:

@Lukey4

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

---

---

@kernowlass wrote:

@Lukey4

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

---

[Judymv]

I  got hooked into purchasing these too on Oct 25 and have not heard anything from them not gotten my product.

---

@Lukey4 wrote:

I Bought insoles from this company and even though the payment has been taken I have heard abolutely nothing from them.I could have bought the same thing from Amazon and I am angry with myself for being so stupid.

Any help appreciated

---

I bought the same on Oct 25 and have heard nothing and received nothing!

[Lukey4]

I lodged a complaint through the resolution centre in PayPal and then phoned the PayPal centre to apply for refund.

I am hopefull for that this week. I also advised them to check out these fraudulent sellers.

👍

---

@Judymv wrote:

I  got hooked into purchasing these too on Oct 25 and have not heard anything from them not gotten my product.

---

@Lukey4 wrote:

I Bought insoles from this company and even though the payment has been taken I have heard abolutely nothing from them.I could have bought the same thing from Amazon and I am angry with myself for being so stupid.

Any help appreciated

---

I bought the same on Oct 25 and have heard nothing and received nothing!

---

[Bionicwoman]

I’ve been waiting a month I’m disputing the charge

[lj3934]

I hit buy the insoles button and the payment went thru. There is no number to contact them but what was alarming to me was, they didn't even give me a chance to put in my address so they could send them to me! my money is gone and I want it back!!!

[Lukey4]

Why are these people still operating??   If you can get a phone number in your country for PayPal give them a call.

They are so nice to deal with.

Good luck

---

@lj3934 wrote:

I hit buy the insoles button and the payment went thru. There is no number to contact them but what was alarming to me was, they didn't even give me a chance to put in my address so they could send them to me! my money is gone and I want it back!!!

---

[DPR333]

Hi, I too ordered 2 pairs of insoles from this company on Oct. 23rd, 2018, and have yet to receive the insoles. 

I read some complaints on the RipOff Report and a representative from the SWELL ECOMM ENTERPRISES LTD. responded by saying that it can take up to 30 days and that the number to call ( in the US) is <removed>. There is an email address on that page but I am unable to include it here.

It is Sunday and they are not answering the phones today. I will try again tomorrow and am hopeful this will be rectified.

Has anyone else had any success in getting the actual insoles, or refunds?

[Doshir]

I have also made a purchase from this company and have not heard from them. Has anyone received product from this company?