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Hi, I want to share my experience I bought a dress on a website fashionluyao dot com Because only they had the dress that I had been looking for, for the New Year’s Eve. After paying 554 dollars, I feel something weird. By reading word by word their policy, I realize they have another email address about refund. So I google the address of that email add by typing only the website part, after @, which is livebyb. So this is another website for clothing, and has 98% same policy with same phrases. So it’s clearly copy-pasted website. (Ref. From website - Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [...]. Please contact our Customer service at [...] to get the returned address.) Of course, I called many times to talk about my order with somebody with the number they share on the website. However very scary man voice appears in between voice mail intro. I sent twice of emails to fashionluyao, and once to the seller’s email address which is shown on my paypal transaction detail. Before they disappear, I would like to let proofs here about these weird companies which are both owned by SHMH Network Technology Co., Ltd. ** According to the website which scan if the url is to avoid, the server of fashionluy** is located near Toronto, in Canada and this domain has been created 11/29/2019. That is very recent. After some research, it seems exactly same as Xi' an Orderplus Network Technology Co., Ltd I called them, I wrote them. Nobody answered. And my money’s gone. Please let me dispute my transaction and have my money back, PayPal.
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I had almost the same exact issue. Bought items from a clothing store sissylooks... seemed like a legit Shopify account w/ “free people” clothes at half the price. I went for it considering I also have a Shopify account and trusted that Shopify and PayPal would protect me in the case of fraud. However, not the case. I quickly realized the company to be shady when I messaged them to cancel an order while the transaction was still pending on both my paypal account and bank account. I received no response, only a message from google reporting “undelivered.” I then tried calling the company phone number listed on the website MANY times and that too seemed fake considering no one answered. In my dismay, I log into my bank account and notice the charge had completed listing it as “Shang hai Miao Hong wang lu” wtf! I am beyond frustrated! The website ( sissylooks ) states their address is 425 ,<removed>... phone numbe[Removed. Phone #s not permitted].. email is <removed>. I disputed the charge w/ PayPal and they denied my claim!!! This website is obviously fraudulent and most definitely ripping many PayPal customers off. I did my due diligence to research the company after I made the mistake.... but to my disbelief, PayPal obviously hasn’t investigated at all before denying my claim. Otherwise, you’d think they would put an end to allowing their services on such a fraudulent website. I’m ashamed and reconsidering using paypal at all in the future!!!
How did you get your money back? PayPal denied my claim. This is so frustrating clear there are dozens of us who have been cheated.
I contacted PayPal through the dispute center and reported that the item was not received. A notice went to the seller and I was told that I could escalate a claim after waiting 5 days. I escalated and they contacted the seller and gave them 10 days to respond to PayPal (I included screen shots of my attempts to email the seller prior to contacting PayPal). The seller did not respond within the 10 day timeframe and I received notice from PayPal that it was decided in my favor and a refund was made to my credit card. I am now waiting to see if SHMH contacts me with a return label for the FAKE shoes that they sent. If they do not pay return postage, I will just donate the shoes. My granddaughter is pretty spoiled and would not wear fake Nike shoes.