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I sent money via PayPal to purchase my son's Christmas present, an SE bike. It turns out, the company is a fraud. It copied the the real website's content and created another similar looking website. I filed a complaint and PayPal says I have to deal with the seller. The seller doesn't answer emails and it's been a month. Nothing has been delivered and I doubt anything ever will be. The seller now shows as [Chinese Characters]. PayPal has closed my case, and I can't reopen it. Any suggestions? I'm out $100!
Did you file a dispute for non receipt of item? If so strange you didn't get a refund if the seller didn't provide any tracking number?
Or did you file unauthorised in which case........
A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?