SCAM

meka2020
Contributor
Contributor

Has anyone been scammed by the shop REULBERGC, they took a payment of $98.00 from me using paypal email , have not anything from them since no response to emails and threats to report to the police. I thought paypal was a safe place to pay through

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meka2020
Contributor
Contributor

Thank you for the response mate, yes it was that the price was low and it turned out to be a tat. You're right I was stupid and careless, I just hope i can get my money back, it was supposed to be an xmas gift for my son. Please any advice will be so much appreciated.

 

Thank you

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kernowlass
Esteemed Advisor
Esteemed Advisor

@meka2020 

 

Paypal can't vet every seller worldwide that adds paypal as a payment processor to their website !!!

Paypal gives you some buyer protection but its up to you to risk assess your transactions.

 

Was it one of these???


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.

If so post back for more advice.


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meka2020
Contributor
Contributor

Thank you for the response mate, yes it was that the price was low and it turned out to be a tat. You're right I was stupid and careless, I just hope i can get my money back, it was supposed to be an xmas gift for my son. Please any advice will be so much appreciated.

 

Thank you

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kernowlass
Esteemed Advisor
Esteemed Advisor

@meka2020 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If you lose because seller provides a fake tracking number (likely) then post back for more advice.
If the item arrives and its tat the make sure you CHANGE the dispute quickly before it closes to 'not as described'.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns (if available in your country).



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