SCAM help

[JLynne88]

I ordered an item that was fairly large. I was told I’d receive tracking information. I contacted the seller who did not respond. I opened a claim on PayPal and suddenly they responded to PayPal that it was delivered and provided tracking showing so. When I just tracked on UPS, it says the item weighs 0.3 pounds when it should weigh about 20-25 pounds. This is clearly a scam but PayPal closed out my claim as resolved. What can I do?

[Jasfresh]

I am literally going through the same thing. I submitted a claim and the seller provided fraudulent tracking info saying they used Parcel Select... My item was 130lbs and there is NO WAY that shipping info is accurate. USPS maximum shipping weight is 70lbs. I'm really frustrated right now because I don't even have the option to repeal.

[kernowlass]

@JLynne88 

@Jasfresh 

More of these???

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

https://www.paypal.com/us/smarthelp/article/how-do-i-open-a-dispute-with-a-seller-faq1344?app=search...

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.