SCAM 04/02/2020 ZESTADS LIMITED

[4021]

I was scammed by ZESTADS LIMITED - opened a case with PayPal's resolution center.  My case was "closed"!  Why?  I have no idea.  They did mention in one of their emails to me that they "had been in contact with the company" - I cannot find a contact number for this company or a legitimate email, etc.  I have found; however, numerous websites on the Internet that are full of SCAM information on this company.  I somehow think Paypal is working with them the way they act.  I am going to escalate this at Paypal.

https://www.paypal-community.com/t5/Disputes-and-Limitations/ZestAds-Limited/td-p/1992419/page/5

https://www.sabireviews.com/zestads-scam/

[Zestads]

Hello, we are sorry you have had to get to this point. If you sent us an email or support request recently, we may have not gotten to it yet but we will.

Please send us your order number by contacting us at <removed> using the exact e-mail address which you have registered to PayPal which you have filled in the system so that we can further assist you.

This email is for the VERY HIGH PRIORITY cases such as yours here and treated by a separate dedicated customers support team.

WE LOVE to find out what's going on, and solve this case ASAP. We look forward to your email.

[bellah_24]

Hi @4021 I hope you are doing great. First,I must say thank you for reaching out to PayPal Community Forum. Have you still not received the item that you paid for? As you've mentioned,you already filed a case or dispute with PayPal but it was "closed" it seems it got denied and we put it on the seller's favor. Am I correct? I wish I could check it for you. But right now I have limited access and our phone lines are still close. Please be advised that due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. I suggest please contact us through our chat support channel by accessing the  Message Center page of your PayPal account. Look for the Chat support option and you will get to interact with our customer service. Please provide the case id number of the claim that you have previously filed or the transaction ID number so we can verify the eligibility of the transaction and file the correct claim for you. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter. ****If you see a helpful post, please accept it as a solution or give the author kudos. Thanks!**** Please stay safe and take care.