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Roof of address can’t be identified

Justinnguyen
New Community Member

Roof of address can’t be identified

Hi guys, I’ve tried to submit 2 times to identify my roof of address but failed both (First one is my electronic bill and second one is a document from government that has a mark of them). I’ve left a message to the Customer Support but haven’t received their response yet. What should I do next? Thank you so much for all of you guys support. Justin