Ripped off. Paypal "Investigated" and Denied Claim
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My wife made a purchase from a website and paid via Paypal. The purchase was for six inflatable river rafts, $84.70 total. After the purchase, we never heard anything from the seller. After trying to contact them and never hearing back, I opened a dispute with PayPal. After the dispute was filed, the seller sent a UPS tracking number that said it was delivered to my city and PayPal closed the case. We never received the item, the tracking number does not indicate what address in my city it was delivered to, I have a UPS account that notifies me when a delivery is pending for my address and I got nothing, and the clearest indication of fraud: The shipment weight for this tracking number is only 1.30 lbs. The six rafts weigh probably 15-20 lbs. PayPal saw a tracking number that showed delivered and closed the dispute, in the seller's favor, and now we are out the money. Do I have any recourse here? Does PayPal have an appeals process? After looking up the seller, this seems like a pretty common scam. Sell an item, somehow produce a valid tracking number for that zip code, and profit after playing PayPal's game. Thanks for any help.
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The same thing happened to me also. They closed my case and never received the product. I need help to try and reopen this dispute.
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I am joining the ME TOO.
The merchant first gave PayPal an USPS tracking number. I told PayPal that the tracking number was real but it was sent to different person and different address other than the shipping address PayPal transaction record.
Later, the merchant gave PayPal an UPS tracking number, again the tracking number is real but does not match name and address or even the package weight described on Proof of Delivery. I finally got UPS sent me the record showing exactly the name and address of the tracking. I sent the UPS statement to PayPal.
ME TOO - they "investigated" and denied claim saying the merchant has given the shipment tracking and closed the case.
I won't say it is a ripped off by PayPal, but definitely, they do not listen and ignore the evidence that I sent and hurry to close even I requested them to keep it open.
What can I say? How can I escalate to next level?
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I called pay pal and kept asking for a agent on the animated reply voice and did connect with a human voice, they reopened it and are looking into it. I hope this works. keep you posted.
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Another 1 of these?
Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
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