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What does one do when paypal refuses to help with a chinese company that sent me a 3 dollar doorbell when I ordered a Camera doorbell. Paypay refuses to even care, I guess the chinese are way more important that the USA we are constantly be sent crap that is not what was sold to us, or me, They ( paypal) say you have a protection plan on your purchases BUT when you get RIPPED off they refuse to help......
Chinese Web Sites or on Facebook easy to spot so buyer beware.
Paypal only gives you some buyer protection its not a 100% coverall, not even credit cards give you that.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
HOWEVER you may still have the option to do a charge back if you funded your paypal payment via a credit card.
Also Paypal may contribute towards return costs IF you have activated the below link (if available in your country).