Rip off

skinewmexico
Member
Member

So I ordered a stainless and brick outdoor pizza oven. Seller claims he sent it, and has a UPS delivery receipt showing an item weighing 0.2 pounds. Which I never received. Sellers email is bogus, and the web site shows no products. Filed a complaint, and Paypal said they couldn't do anything because there was a UPS delivery receipt, even though it was bogus, and not for the item ordered. Any idea on how to get Paypal to do the right thing, and maybe not allow so many scammers? Any safe and reputable ways to pay besides Paypal?

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2 REPLIES 2

NZDQ
Contributor
Contributor

Im reading hundreds of similar tickets - people raising disputes and refunds and PayPal throwing their hands up unable to help because seller sent a bogus Tracking Number that can be PROVEN to be fraudulent. 

 

Unreal

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kernowlass
Esteemed Advisor
Esteemed Advisor

@skinewmexico 

 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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