Reverse transaction?

[sindyieng]

Hi lovely community

I paid a service a month ago. They have a money back guarantee within certain days. However, their service/ promise cannot be delivered within the period of days and I would like to reverse the transaction. They are not willing to refund, giving all kinds of excuses.

How to possible create a dispute and get my refund from the service provider?

Thanks a lot!

[kernowlass]

@sindyieng 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[sindyieng]

Thanks for your suggestion! However, it is not a eBay purchase, it is an online paid service. Does it work the same way mentioned to open a dispute?

[kernowlass]

@sindyieng 

Did any of what I posted mention Ebay?????

[sindyieng]

@kernowlass 

So I receive this online paid service, but the outcome is not as promised and they do have a money back guarantee. Can I open a dispute like you advised? Many thanks!

[kernowlass]

@sindyieng 

Yes, open a dispute > put in as much info as possible in 'messages to the seller' that paypal may read and then escalate to a claim.