Reverb buyer claims money for repair he paid not my fault
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Hello
I have sold a vintage electronic unit (Dynacord Mini Tape Delay made in Germany) a few months ago
The total cost was 290 euro or equal 353 dollars from which, I paid 62 euro or 76 dollars shipping
After the unit was purchased from my Reverb store, it was sent after a few hours by Hellenic Post
The unit arrived in US by USPS with a huge delay caused from USPS
After helping the trace and finally with the delivery the customer was satisfied
Since the unit is made in Eupore with 220V it couldnt work on 110V of US power
He opened the electronic unit himself and as he claimed changed the fuges without bringing it to a technician
He told me it wasn't working although the unit was working before shipped as it was used in a studio
He contacted Reveb and in good faith I already sent 50 euro or equal 61 dollars for repair before I even had a clue for what was the issue
I must also inform you that the package was extremely well and he never said anything on a destroyed package
As a sensitive machine it could had been hit and maybe a circuit was out
Now he claims that after he took it to a repair store he paid 280 dollars for repair and has dispute the tranaction by requested 180 euro of 220 dollars apart from the ones already sent be me
I have replied on the case created in PayPal but what more is there to do?
Of course I desagree on paying this huge amount without solid proof and even if he gave a receipt, I cannot value the authenticity of it, nor I am not willing to pay the hole repair my self
Please advise
Thank you in advance!
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Why would you even consider sending an electronic item made in Europe to the U.S which has a completely different system for those items?
If he raised a case for item received but not as described you still may win as you did described it ok presumably?
If you lose then the buyer would normally have to return the item at their own expense before you have to refund.
MAKE SURE YOU PUT IN THE DISPUTE SECTION THE FACT THE BUYER ALTERED THE ITEM SO YOU WOULD NOT GET BACK THE SAME ITEM YOU SENT.
Make sure you do that before you or the buyer escalates to a claim.
Advice is voluntary.
Kudos / Solution appreciated.
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