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I bought some really good looking safety trainers for work as i require them. They took 65 days to arrive then when they did they were really poor £3 worth of trainers with no safety toe cap in them even though the video shows someone hitting the trainer with a hammer and states it has toe protection. I have opened up a dispute and they have said that i can have a full refund if i send them back tracked. To do this it will cost me £25 because it is UK to Kuala Lumpur in Malaysia. The trainers cost me 39 Dollars approximately £29. They are asking me to send these back because they know it isnt worth my while to do so and they will have the money in the bank! Where do I stand as paypal have asked for a tracking number only and not given me the option to dispute the results.
I bought these off paypal for the protection it would offer me but seams im wasting my time?
Thanks for the quick response.
How would i go about doing this as I dont have a link to it on the dispute fro refunds on us?
I tried ringing them but missed them by 5 minutes.
Should i book shipping now then claim it back or wait for an answer off paypal first?
Sorry for the questions