Returns

PEW1
Contributor
Contributor

Hi how do I find sellers address to return goods no return address in parcel ,I have tride to email but all emails bounce back 

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1 REPLY 1

PayPal_Jenny
Moderator
Moderator

Hi there, 

 

Thank you for contacting the PayPal Community Forum and welcome as a new member!

 

If the item received it isn't as a described, and the seller doesn't answer, you can open a dispute in the Resolution Centre of your PayPal account. By opening a case, you can communicate directly with your seller to see if you reach an agreement. Otherwise, If you're still not happy with the result, you can escalate the dispute into a claim. PayPal will review the claim and decide on reimbursement. If the decision is in your favour, you will receive from PayPal the return address. 

 

Here you can find more information. 

 

I hope this helps. 

 

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