Returns not as sent.
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Hi, new here, so be gentle with me. I am having trouble with a buyer who has returned a used mobile phone to me. He filed the return after eBay's 30 day policy, who turned it down, so then he claimed through PayPal, who have a 120 day return policy. They have given him, the buyer his money back and he has returned the phone to me. The problem I have, is that he has somehow locked the phone out of use and the only person with the details to unlock it, is him the buyer. I have told PayPal this, but they don't seem to want to know, or help with this. How do I appeal their decision?
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Sadly there is not a lot you can do about that one apart from taking private legal action against the buyer ie small claims court?
That is one of the risks of online selling unfortunately, sometimes you lose out.
Advice is voluntary.
Kudos / Solution appreciated.
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ok, but this is not Ebay its Paypal, 2 separate companies.
Advice is voluntary.
Kudos / Solution appreciated.
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I know, but always thought PayPal was the best option for payment. Live and learn!!!
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The BEST option for payment is cash on collection.
Second is bank transfer.
The trouble is that the first option is not always possible and the second option is not always one that a buyer would choose as they would have no buyer protection.
Advice is voluntary.
Kudos / Solution appreciated.
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It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Returns in Payments Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- Return Shipping on Us - in Products and Services Archives
- How is the money reimbursed from returned items handled by PayPal in Payments Archives
- Returning Damaged item to seller. in Disputes and Limitations Archives