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The dispute stage of a claim is for negotiating part refunds / refunds with the seller.
Once escalated to a claim the ONLY option paypal give you is to return what you received back to the seller 'trackable' to receive a full refund.
Return shipping costs are at your expense BUT you can reclaim some of them if you activated the below link at some point before the transaction was made.
The only time paypal do not tell you to return the items is if the item has been proved as fake OR the seller does not respond to the claim.