I submitted a claim and I got the address in China to where I need to return the item, however, Fedex , DHL and others require the recipient's telephone number. I do not know how to ask this additional information to the claim as it just allows me to enter the tracking info of the package.. Would anybody know what I need to do?
Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code. OR have you considered contacting Customer Service via Facebook or Twitter? You can send them a personal message from their facebook or twitter pages. It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntarily given. Kudos / Solution appreciated if I helped you.