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Returned item damaged in post - refund

New Community Member

Returned item damaged in post - refund



Recently returned an item that i bought using paypal for a refund.  On chasing up the refund I have been told the item was damaged in transit and they would not be issuing a refund and that I will need to contact royal mail to compensate for the damaged goods.  


I would have thought that I would get a refund as I returned the goods to them and they would claim from Royal Mail.  have I got the wrong end of the stick.