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Returned full order only part refunded

sammy999
Contributor

Returned full order only part refunded

Hi 

Ordered 2 boots and 2 waxs Dr martins and sent back as uncomfortable but refund missing for 1 paid of boots.  Upon enquiry they said it wasn't in the parcel and apparently box wasn't tapered with.  What the hell.  I hated them and sent back as so uncomfortable and they are denying it.  So I'm out of pocket £140 I ordered a collection service parcel force and bring the label (due to covid they attach label in the van so I couldn't take photo.  But tracking etc shows delivered and office are.in.receipt of it but 1 item.  Wondering what to do.  I've messaged PayPal via message anything e!as I can do.  No option on dispute for this!