cancel
Showing results for 
Search instead for 
Did you mean: 

Return expenses - counterfeit product

Highlighted
Contributor

Return expenses - counterfeit product

I've bought a pair of sneakers and when I received it was a fake product. I opened a case with paypal. 

After about a mouth the seller agreed to give my money back but it is necessary to send the product back.

I already sent, but I want to be reimbursed about my postal expenses.

I'm very dissapointed with Paypal because I think I should not be penalised because I'm the victm here.

 I think is not fair to pay by my own to return a fake product. This retun expense shoud be paid by the seller.

Am I wrong? 

I was expecting more about Paypal.

 

3 REPLIES 3
Highlighted
Esteemed Advisor

Re: Return expenses - counterfeit product

@acorsi 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

If you had provided written proof on company headed paper from a shop / company that sold / made that item OR trading standards and stated you had that proof when you opened the dispute then you may not have had to return the item. But the onus of proof is on you or every buyer would just yell fake to save themselves having to return the item. 




Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: Return expenses - counterfeit product

According website informations, the company was in UK. But when I received the product the sender was from china.

See the information on the webpage.

 

6. LAW AND JURISDICTION
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

print screen website.jpg

Highlighted
Esteemed Advisor

Re: Return expenses - counterfeit product

@acorsi 

 

Yep they often are.........


Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.


Advice is voluntary.
Kudos / Solution appreciated.