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I have raised a dispute as a retailer has not refunded me following receiving my returned goods (all confirmed)
They are telling me they cannot refund me without closing the dispute - seems strange.
I assume I should not close the dispute and I have imagined the resolution of my dispute is them refunding me, so I cannot believe it is not possible.
If you had to close a case to get a refund then it would be pointless having a dispute process at all.
NEVER close until you have a refund, if he refunds you then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.
the retailer is now saying the issue is that they cannot carry out a partial refund due to the dispute being open?
Paypal aren't replying to me so I am not sure what to do??
He's talking rubbish, as i said if you had to close a dispute to get a refund then no one would ever get a refund because once you close it the seller can ignore you and you would not be able to reopen or open a second dispute.
Escalate to a claim and let paypal sort it for you.