Restriction Error Gcash Transfer NPE3

Maria281
Contributor
Contributor

Hi, I am having restriction with my paypal transfer to gcash. Help me please.need to transfer asap.

Login to Me Too
37 REPLIES 37

Icenarra
Contributor
Contributor
Have this problem solved? How?
Login to Me Too

zerozeolotus
Contributor
Contributor
You have to submit a valid I.D. that has exactly the same address and name as your paypal account and 1 proof of address; such as utility bills that has the same address as your paypal account.
Login to Me Too

Lucifer17
Contributor
Contributor
I get the same. Could it be ID verification or is a hoax that PayPal and gcash partnered?
Login to Me Too

depio1
Contributor
Contributor

I solved this by complying with regulatory requirements of paypal. I just found out that they send me an email regarding  my PayPal account has been limited. I comply the necessary document. Look at your email and find the subject "Important: Your PayPal account has been limited".

 

I hope it will help.

 

Thanks

Login to Me Too

marknox24
Contributor
Contributor

@depio1 wrote:

I solved this by complying with regulatory requirements of paypal. I just found out that they send me an email regarding  my PayPal account has been limited. I comply the necessary document. Look at your email and find the subject "Important: Your PayPal account has been limited".

 

I hope it will help.

 

Thanks



What information did you provide for address verification. I'm keep submitting different proof of address but I still keep receiving same error.

Login to Me Too

depio1
Contributor
Contributor

Hi, 

I did submit also 2 documents and it  was rejected. I did the following 

 

1. Check the List of valid documents required by Paypal.

2. Check your document address , if it's the same with your Paypal Address (Profile). It needs to be word for word.

3. You should not submit scan documents, instead use ur phone to capture the documents and make sure it's not blurred.

4. Check the size of document, I think Paypal has size limit to submit the documents.

 

Thanks,

Ben

 

Login to Me Too

Danz17
Contributor
Contributor

use cam scanner to send the pics, worked for me, they won't accept normal message with the attachment, there is a link where you can provide docs that will be sent to you,

 

I suggest driver license in Philippines for ID and address verification!

Login to Me Too

ajplando
Contributor
Contributor
Hi Guys, thanks for your help. The limitation of my account has just lifted. It just took me less than a day or 2 depends on my patience processing this up. I did these following: *I acknowledege that I had an invalid proof of address given to paypal earlier, unfortunately I can no longer attach them already because the dashboard doesn't show anymore for the attachment. * I emailed them and contact them but it took a while for their response. Gave me vague instructions. That's why it's recommended to call them directly. * I downloaded rebtel application as suggested here to have an unlimited trial freecall to their hotline in US which is +https://www.paypal.com/selfhelp/contact/call. * just answer the automated question. - phone no. Linked to your account with area code if none just say " I dont have an account" - "No" if you never used paypal to buy anything unless otherwise - "Money transfer" reason for calling - "Transfer to my bank account" for more specific - "Agent" to wish to talk to their representative - choose/press #1 for limitation, and wait patiently. (I had many attempts calling/talking to them and yet I was not still able to talk to their specialist, simply means they were not yet on duty. Best time to call is 9:30pm PH time that's around 5pm pacific time i guess...or morning to them maybe. (You'll get what I meant if you already tried calling them 😊) - I was given these links to attached my proof of identity but Log into your PayPal account first, In that same browser type in www.paypal.com/confirmcard or www.paypal.com/il/uploaddoc hit enter - make sure your documents were taken completely showing the whole document not just portion, this is still invalid if so. - then wait for them to review these, emails will be sent to you for their response. I read my email 4am in the morning after 🙂 - and tadaaa I was able to cash in already to my G cash. (G cash is more convenient for me) or transfer to my bank account 🙂 Thank you! Credits to everyone who helped me 🙂
Login to Me Too

Danz17
Contributor
Contributor
Same happens to me yesterday.. I took 100$ out and still got much more left.. Then again limits lol i should have withdrawn 1000$.. Now have to wait 180 days haha Personal advice.. Don't keep any balance with them
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.