Resolving account issues

DonSunne
Contributor
Contributor

Whenever i try to resolve the issue by clicking "Resolve" Besides each option i get a message i can't go any further. 
Anyone who knows how to fix this problem ?

pp 1.png

pp 2.png

I cannot acces any further than this point which makes me unable to resolve anything.I cannot acces any further than this point which makes me unable to resolve anything.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@DonSunne 

 

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Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_JonK
Moderator
Moderator

Hello @DonSunne,

 

I'm sorry to hear you're running into some road-blocks resolving that account issue. I'd recommend reaching out to our Customer Support for further assistance as it looks like a security check needs to be completed. 

 

You can reach Customer Support by clicking Contact at the bottom of the PayPal website. They're also available through Twitter direct message or Facebook instant message. 

 

Best wishes,

 

 - Jon K


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