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Resolve Dispute; I'm Stuck!

New Community Member

Resolve Dispute; I'm Stuck!

Help. The seller is offering a full refund in the Dispute Center and all I can do is either cancel the dispute or upload a tracking number. However I have to pay the cost to send the product back to China, over $30! I feel I deserve a full refund and shipping label/cost provided to me. What do I do since Paypal doesn't. What do I do.

1 REPLY 1
Esteemed Advisor

Re: Resolve Dispute; I'm Stuck!

@rmalling22 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.





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Kudos / Solution appreciated.