Resolution
Jess592
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Sep-02-2020
12:14 PM
I have had my claim refused even though the company said I could have a full refund, I’ve returned the goods and sent proof of postage, it’s not fair
3 REPLIES 3
perplexed_user
Frequent Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep-02-2020
12:16 PM
What was the reason for PP to refuse refund, after returning and showing prove you returned items.
Jess592
Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep-02-2020
03:22 PM
They said I hadn’t sent them the proof of posting and the address label to where I sent it which I had sent them twice
perplexed_user
Frequent Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Sep-02-2020
04:15 PM
If you can show PP you had sent it in time. Then try to get the case re-opened. Use chat feature in message center, no other way seems to work.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- The date of my dispute resolution keeps being pushed back, is this normal? in Disputes and Limitations Archives
- Funds haven't been released yet, resolution center can't open a case on it in My Money Archives
- Payment is waiting in Payments Archives