Resolution

[AVacc]

I contacted the resolution center because I did not receive my order. Then a package came but it was not what I ordered. Now, if I try to make a complaint it just continues to say its resolved. I want my money back. What do I do?

[_terran]

Hi, you will need to file a dispute, you can do so through the Message Center. From there you can file the dispute or ask to talk with a representative and get it sorted out in person.

[kernowlass]

@AVacc 

If the first dispute is closed then you can't open a second dispute.

However customer services may open a second one for you if the item turned up and was misdescribed, but you would need to contact them first.

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.