Case # PP-D-78989477 is a dispute I submitted because an item I ordered was not received. PayPal contacted the Zhixin Trading Co and they sent something so the case was closed and my claim denied. They sent a two inch metal toy hammer NOT the hammer tool set that I ordered. PayPal's resolution has allowed this company to successfully scam me and basically steal $29.98 using bait and switch fraud. How can I get appropriate assistance? All PayPal avenues now seem closed.
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you. They may decline citing policies but if you say what happened then they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary. Kudos / Solution appreciated.
Thank you for your advice. I have, indeed, contacted my bank to dispute the transaction. I can't help but feel that PayPal has (in a way) enabled this vendor to get away with 'bait and switch' fraud and as contact with PayPal is limited at best, additional action on my part is nothing if not difficult. I shall keep trying ... and hope that my efforts (even if not successful) can in some way help others. Thank you again.
Zhixin Irrperb still continues to scam and lead PayPal by the nose. Why PayPal still host these firms when the evidence against them is damming.18 Aug.
I tried to open another case, since the item they sent was not what I ordered, but PayPal shut it down immediately. I guess my only recourse will be with my credit card company. I guess there's no reason to keep using PayPal.
