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Resolution disputes

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Contributor

Resolution disputes

Has anyone else had problems with paypal not resolving the issues at hand. It's like they didn't listen to a thing I said about being delivered to a different person and different address with the tracking number given. Very disgruntled.
1 ACCEPTED SOLUTION

Accepted Solutions
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PayPal Employee

Re: Resolution disputes

Good day @Swartz1 

 

Welcome to the community and thanks for posting!

 

I completely understand how a situation like this can be incredibly frustrating when someone doesn't listen to a thing toward resolution. I am very sorry about that. 

 

Re your concern, I have to assume that your case is being denied because the seller provided a tracking number that shows 'delivered'. Online tracking information (most of the time) does not show the complete address for security purposes. What you can do to disprove it is contact the shipping company and request for something in writing on a company letterhead or any form of their official stationary regarding the status of this parcel. Once you have the documentation, kindly contact us again so we can reopen your case. 

 

Note: It is not necessary for the documents to provide the actual delivery address, rather confirmation it was not delivered to the buyer’s address as intended. 

 

 

***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!

View solution in original post

8 REPLIES 8
Highlighted
PayPal Employee

Re: Resolution disputes

Good day @Swartz1 

 

Welcome to the community and thanks for posting!

 

I completely understand how a situation like this can be incredibly frustrating when someone doesn't listen to a thing toward resolution. I am very sorry about that. 

 

Re your concern, I have to assume that your case is being denied because the seller provided a tracking number that shows 'delivered'. Online tracking information (most of the time) does not show the complete address for security purposes. What you can do to disprove it is contact the shipping company and request for something in writing on a company letterhead or any form of their official stationary regarding the status of this parcel. Once you have the documentation, kindly contact us again so we can reopen your case. 

 

Note: It is not necessary for the documents to provide the actual delivery address, rather confirmation it was not delivered to the buyer’s address as intended. 

 

 

***If you saw a post that is helpful, kindly give the author Kudos and/or accept it as a solution. Thank you and keep safe!

View solution in original post

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Contributor

Re: Resolution disputes

I cant seem to reopen the dispute. Do I need to redo a dispute resoloution form?

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Contributor

Re: Resolution disputes

Well, you have been burned by Paypal just like me and thousands of others. Once a dispute is closed you CAN'T open a new one. You are just **bleep** even if you provided tracking. They need a statement on UPS or USPS letterhead that states the item was delivered to another address with the tracking number already provided. I didn't know this when I opened my dispute but I did explain the scam and that USPS agreed it went to another address. Because I did not have that letter head statement my case was denied and closed.

 

The only hope is if your bank ill dispute the charge. Several people have taken that route. Since banks are not open due to COVID you have to call them. In my case to add insult to injury my sim card has not been working for over ten days, including the new one the provider sent me so I CAN"T call to get help. I can only use chat and that is not an option. 

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Contributor

Re: Resolution disputes

That is hilarious. I used the word screwwwwd - I am sure you can figure that out, and Paypal bleeped it. 

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New Community Member

Re: Resolution disputes

Same Type of Problem, though when placing an order, the company automatically, used my old address listed in PayPal, I immediatly corrected on PayPal and e-mailed the company of the correct address - but no reply. Explained all the to PayPal that I made all efforts to correct the address within minutes of order - but PayPal denied my request for company to re-send to correct address or a refund. The companies web link is blocked, but they convinced PayPal to reject my request.  - what can be done for Paypal to correct this problem?

 

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New Community Member

Re: Resolution disputes

What do I do when PayPal rules against me in a dispute? They say a valid tracking number was provided by the seller. It's like they didn't even read my complaint. The date of the shipment delivery was before the date of the purchase so there is no way the tracking number is correct. The seller didn't even included a tracking number when he marked the item as shipped. It was added later. No what do I do?
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Member

Re: Resolution disputes

I had the exact same problem. How can we trust a company to handle peoples money with such carelessness. Showing something if shipped or delivered clearly isnt enough for someone to use as proof of anything. Anyone investigating anything knows to check the details. Simpy checking the tracking number and the date of delivery should be enough for anyone with even a small brain to see and say" hey this was ordered today but was delivered last week, must be extremely realistic and perfectly normal for that to happen in a world". That is what is more upsetting. This is peoples money we are talking about. Why should be the consumer have to do the investigative work for PP when the proof is there, they simply just need to look at it.

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New Community Member

Re: Resolution disputes

We supplied a tracking number and an email from Fedex showing that a parcel had been returned for refund. Each time we supplied the requested information we received the same reply, saying that we did not provide proof that the item had been returned. REALLY frustrating and pointless. There is no satisfaction to be gained and the resolution process is pointless and heaven forbid if you try to make contact!!!!!!!!! Another example of what happens when you deal with a virtual monopoly.