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Resolution denial

New Community Member

Resolution denial

I recently filed a dispute with PayPal for an item purchased from China.  Without going into the boring details of the dispute, the end fact is I did not receive the item.  PayPal was provided with tracking numbers and delivery information so PP denied my claim.  I have requested PayPal provide the information they received from shipper so that I can follow up with USPS Postal Inspector.  PayPal ignored my request.  Today I tried again to request the information and that dispute went directly to CLOSED status.  How do I talk/chat/email a person to obtain the information I need to proceed?

Esteemed Advisor

Re: Resolution denial



Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

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Kudos / Solution appreciated.