I bought some shoes on a scam website via PP and then the website disappeard. I found out that it was a scam about an hour of buying the shoes so I tried to cancel before the scam site accepted payment. But PP did not allow cancellation with that vendor- no cancel button.
So I put in a claim to the resolution center and they first had problems with the seller and withdrew their posting that I was giving a refund. After a week PP posted that a refund had been processed and close my claim. It has been over a week and I still have not received the money either in my wallet or bank.
I tried to contact PP but they keep saying my claim has been closed--I tried the help center but it goes back to my claim is closed so they no longer accept my explanation that I never received the money.
How has the community handled this type of issue with PP--- or do I just write it off because the seller is clever enough to scam PP?
