Resolution closed in error

[cmorrison10]

I received an email from PayPal stating my resolution complaint (ID 1TL88890C7020424H) was closed out because I didn't supply tracking info on the returned product. I did upload the tracking info along with a copy of the shipping label on September 30th! I still have those screen shots and copies on file. 

[kernowlass · Accepted solution]

@cmorrison10 

Appeal.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[cmorrison10]

Thank you @kernowlass 

I contacted Paypal via Twitter to appeal and they ended up resolving the matter in my favor. I'm very happy.

Thanks again.

-Chris