Resolution centre issue

[Jacksie83]

Hello also I purchased a pair of shoes then realise the website looked dodgy so lodged an unauthorised payment dispute in the resolution centre. I guess I've selected the wrong dispute reason because the payment wasn't unauthorised in that sense. Anyway my shoes haven't arrived even though the tracking number they gave me through some dodgy tracking website says that they were delivered. I need to lodge a refund dispute to try and get my money back but PayPal have closed off my old dispute and won't let me lodge a new one. I've tried emailing the seller directly many times. Can someone please help me

[kernowlass]

@Jacksie83 

A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?