Resolution centre help!!!!!!

[Rthomas2]

I have an outstanding dispute in the resolution centre and want to send additional information plus photographs relating to the issue.

Can anybody tell me if this is possible and how I should go about it

Thanks in advance

[kernowlass · Accepted solution]

@Rthomas2 

You can only provide information via the message to seller link (that paypal can read) during the dispute phase.

Once you have escalated it to a claim then you can only provide info if paypal request it and they send you an upload link.

[Rthomas2]

Thank you for your help, it is much appreciated

[baileyfazzzz]

How do you escalate to a claim I can’t find the option anywhere

[PayPal_Olivia]

Hi @baileyfazzzz,

Thank you for your post! To escalate to a claim, please follow these steps. If the option is not there, you may have already escalated the dispute, or the other party may have.

I hope this helps!

Olivia

[Djt1]

Mine keeps coming up with error!

[MiroslavĐurčik]

I have an outstanding dispute in the resolution centre and I would like to change from business to personal  have a few bans so is it also an option to shut down my pat pal account..please reply ,the business I started has failed ,the business I started has failed

[PayPal_Dian]

Hey @MiroslavĐurčik, 

Thanks for asking your question here. 

I am afraid that you are not able to downgrade the account yourself. In order to do this, you would need to contact us so that we can review this and assist you further. 

You can contact us through the 'Help & contact' link at the bottom of each page or through Twitter and Facebook.

Dian