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Resolution center

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Member

Resolution center

I am not satisfied with the decision from resolution center . They are unfair

1 ACCEPTED SOLUTION

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Volunteer Advisor

Re: Resolution center

ok


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
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Volunteer Advisor

Re: Resolution center

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Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Resolution center

Case ID: PP-007-028-469-823
Item no: 112885949465

RCD330G Radio 6.5 '' MIB UI Stereo CarPlay APPs MirrorLink Bluetooth RCD340 VW

Please help me, for the item I bought 3 months ago and I did not get it, and my money did not come back !? I've been trying to contact eBay and Paypall for a month, but in vain, is there money to return to my bank account?
Hope it will help me?
Thank you in advance!

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Volunteer Advisor

Re: Resolution center

@nikola1989

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Member

Re: Resolution center

 

 Please help me, all the instructions you have sent me do not have the ability to follow them or realize it? Do you have some paypall mails that you can complain of not getting an automatic reply message?

This is how it is on the page where I opened the dispute I copied the page and sent you everything it stands!
 
 
Non-receipt - Claim - PP-007-028-469-823
 
Disputed Amount:
  • $69.99 USD
Not received:
  • 112885949465 - RCD330G Radio 6.5'' MIB UI Stereo CarPlay APPs MirrorLink Bluetooth RCD340 VW
Status

What happens next

You can cancel this case at any time.

 

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View dispute comments

  • 6/18/2018 22:18 PDT - Buyer: Please help me?I paid $ 69.99 a month ago from the seller "kristy888" 2 months ago. I did not really get the device, I was constantly trying to make contact with the store but everything was in vain! In the end I realized that it was not a vendor but a fraudster! Please make a refund on my account? Thank you!

View case history

  • Jun 18, 2018 - PayPal: Email sent to seller
  • Jun 18, 2018 - PayPal: Email sent to buyer

Back to Resolution Center

Transaction #65P32313DU247745H

Shipping address

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Post edited by Moderator to comply with Community guideline. 

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