Resolution center does not read what I wrote

[MissLuna1]

I started a dispute because I was sent items from China but the company doesn’t say they are in China. They sent me products that don’t look at all as the photos they show. They are scammers with a history of not sending items even when paid. PayPal came back to me saying I have to return the items to China. Sending them to China would cost me a lot almost half of the purchase amount. So I haven’t sent the items because I am afraid I will lose the original amount plus the amount for shipping. I am guessing PayPal doesn’t do any kind of background check or fraudulent activity on business using their service?

[kernowlass]

@MissLuna1 

Paypal would not be able to check every seller / merchant in over 200 countries worldwide that adds paypal to their website to accept payments.
So thats why they give you 'some' buyer protection so you can risk assess your transactions. However you have to read it first.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The BEST thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction...select correct one for your country.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.