Has anyone else had trouble trying to resolve a dispute in the resolution center? I filed a dispute about not receiving merchandise. They told me to wait awhile and the escalate the dispute if I still did not receive. I received an email that the dispute would be closed in 3 days if I did not escalate it. This happened on Black Friday and I tried to "escalate" but spent alot of time waiting on the phone. I tried again on Saturday, waiting on the phone, trying to email, going to the resolution center to "escalate". I wasted most of my day on Saturday not getting through to anyone. Finally, I called my American Express card and in no time they took the charge from my account and told me they would handle it!!!!!
The next day, I received an email from Paypal that my dispute was closed since I did not contact them. GRRRRR!
Later I received an email from Paypal that they indeed were looking into it. Probably because Amex interjected.
I've used Paypal a number of years and enjoyed the ease with which I could purchase things online. However, I am totally frustrated at the way they handled my 1st dispute that I am considering closing the account.
Has anyone else had these problems??????
