Resolution Failure
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Disputes
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They don't promise to protect you, buyer protection is not an insurance policy, they give you 'some' buyer protection but its up to you to risk assess your own transactions.
As for return shipping (until the policy changes) then paypal do exactly what they say they will do and that is get you a full refund on return of the item.
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Advice is voluntary.
Kudos / Solution appreciated.
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Case ID - PP-D-82455017
FAKE SILVER COINS
How can you find for the seller? Are you kidding? Where is the justice! THEY HAVE BOTH THEIR FAKE PRODUCT RETURNED AND MY MONEY AND YOU DENIED ME???? I sent you the Australia Post returns information twice which told you who it was sent to and how much it cost me. I can't believe this sort of treatment. What sort of an investigation system are you running? Don't expect any positive reviews from me: I will tell all my friends, family and co-workers about how YOU ROBBED ME. You should be ashamed of yourselves!
Jarnine
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Your payment was unable to be processed by PayPal. in Payments Archives
- The date of my dispute resolution keeps being pushed back, is this normal? in Disputes and Limitations Archives
- Funds haven't been released yet, resolution center can't open a case on it in My Money Archives