Resolution Centre

Gerva1se
Contributor
Contributor

Paypal confirmed that I am to return an item in order to get full refund. I also have to provide the tracking number in this regard. So I log in open resolution centre and attempt to open the dispute (I only have the one dispute) but each time I get the message "Lets try that again. Looks like something went wrong on our end". I am unable therefore to forward tracking number in this manner. My only solution asfar as I can ascertain was to send email to paypal quoting the case ID and advise in that email the tracking number. Is that suffice or can anyone else come up with a better way?Thanks a mil

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Gerva1se 

 

U.S?? You have a paypal account from Ireland surely?


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kernowlass
Esteemed Advisor
Esteemed Advisor

@Gerva1se 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR AS PAYPAL UK CUSTOMER SERVICES IS BASED JUST OUTSIDE DUBLIN, GO KNOCK ON THEIR DOOR??  Smiley Wink

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


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Gerva1se
Contributor
Contributor

Hi Kudos

Thank you so much for all your help again. With regard to phoning paypal for some reason I had presume this would be an international call (USA) and did not want the expense. I will ph them in the morning. When I think of it it is the obvious but took you to point that out!

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Gerva1se 

 

U.S?? You have a paypal account from Ireland surely?


Advice is voluntary.
Kudos / Solution appreciated.
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