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Resolution Centre keeps extending the due date :(


Resolution Centre keeps extending the due date :(

I lodged a dispute on 16th August for an item I did not receive that was due many months ago from China. Tracking shows it arrived in Australia but I don't know where it is because it did not come to me. The address is correct. But no item ever arrived. I have surveillance at my front door, there is usually someone home, and if not, my place is very secure for leaving parcels.  


I allowed extra time for any Covid delays too.


Each time I check in to see how my  dispute is progressing I see that the date due to resolve my case has been extended again. This keeps is very annoying 😞


Anyone else get the same thing?