Resolution Center

[childofGod1]

Order 3 cases of mailers and only 1 was delivered. Was sent 3 tracking numbers, one for each case. Filed claim which was denied as Zebra Pack sent them the tracking number of the case that was delivered. Not the other 2 which shows they were never sent. PayPal needs to get all info before they make a decision on a claim. Have tried calling, messaging and emailing with no help.  

[sharpiemarker]

@childofGod1 

Have to persist in hitting them up to get anywhere:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Or try uploading a letter explaining the situation with the 2 tracking numbers on it and PayPal will attach it to your account/case (reference case number on letter!):

http://www.paypal.com/il/uploaddoc

Read the "Learn more about uploading files to PayPal."