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Resolution Center is USELESS if they don't actually shut down blatant scams!

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Contributor

Resolution Center is USELESS if they don't actually shut down blatant scams!

Like many I have discovered, I was just victimized by a premeditated scam from Hong Kong by Jiadi-Co. LTD. I ordered a battery powered tree pruner for $45.97 & received a lousy $1 pair of pruning shears I could get at any dollar store. Even the Customs declaration stated it's value as $10, instead of the purported $90 value on sale at 50% off. I discovered all over the internet that this company has done this repeatedly. It is NOT an honest mistake but a carefully crafted theft. Just like every other complaint, the company demands return shipping of the "erroneous" item in less than 10 days before processing a refund...of course at our expense, which is more than the value of the crap to Hong Kong. And naturally, PayPal just goes right along as if they are oblivious that this has been done over and over to their own customers. If PayPal Resolution Center had actually INVESTIGATED the scam being perpetuated through its platform by this disreputable company, it would have discovered MULTIPLE COMPLAINTS by unsuspecting customers like myself that this was not a case of mistaken shipment but a planned and executed way to STEAL $45.97 from PayPal customers! Do you believe that they will honor my return of their $1 pruning tool and refund my $45.97 when they've intentionally perpetrated this scam worldwide??? Hardly. And by not shutting them down, PAYPAL is now complicit in this criminal action. How many customers will actually fight this? How many customers worldwide times $45.97 amounts to a monumental theft. We paid in good faith expecting the item as advertised. PayPal should be on top of this, not just coordinating a refund but SHUTTING THESE THIEVES DOWN!!!!

11 REPLIES 11
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New Community Member

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

this is an ongoing SCAM. PAYPAL continues to allow themselves to be a conduit between the bank and this company, KNOWING  that people are being scammed. WTF paypal??? WHY are you still allowing people to order from this company??????????

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New Community Member

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

Same here. Resolution center is crap. This company is a total Hong Kong scam! After 2 months I finally got a "tracking number" which is some tracking system I've never seen. For weeks and weeks it shows my item is on a ship from China. Why isn't someone shutting these guys down! You can search this company and find complaints everywhere.

 

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New Community Member

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

PAYPALs response was to deny refund, stating that i did not return the cheap, plastic handled dollar store shears. this is true. I did not send them back to China, at my expense. BUT... this is NOT THE POINT, PATPAL.  the POINT IS  that this is ONGOING> AND YOU KNOW IT. Shut these **bleep**ers down and don't let your customers continue to lose $45.97 per person, per order, per scam.

Really steams me to know that there is no recourse with the company nor paypal.

 

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Contributor

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

I filed a complaint with the Browne County  Sheriff's Dept about Jiadi Co.  My package was maileld from their jurisdiction

--not Hong Kong!

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Contributor

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

I also ordered these tree trimmers in November 2019. I sent numerous emails and no response. Did anyone find out how to get them or tour money back. Thanks
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Contributor

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

I don't understand why PayPal needs 30 days before you can file a complaint.  I don't like PayPal and I don't use them, but somehow this business switched my credit card payment to go through PayPal.  Paypal refused to refund my last purchase with no reason given.  I'm just glad the company was able to issue a refund.  Paypal is only good at sending money to family or friends. I will now contact my credit card company and see what they can do.

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Contributor

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

I’ve been a believer in PayPay since it started!  Always made me feel safe to not give out my credit card number to strange entities.  I trusted that PP would be a layer of protection against sellers taking advantage of buyers.  

A few months ago I was sent a faulty product, it was clearly the sellers fault and PP wouldn’t protect me...so I lost my money!  Now, I guess I’ve been sucked into this scam hoping to receive electric pruners...and receiving cheap hand clippers.  I’ve filed a claim with PayPal.....and praying they will step up to the plate and protect their consumers!  Isn’t that the purpose of their service to begin with?

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New Community Member

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

I had the same scam.  I bought the powered hand shears for $84.99 via a Facebook advertisement.  After 30 days I received a package from China (with a manual hand shears and a wall plug) the US custom declaration on the package was for $16.00.  I created a  dispute with Paypal and returned the item in the same packages for $17.50 USPS shipping with tracking.   My dispute was denied by Paypal after 30 days, because I did not have proof that I returned the item, but the USPS tracking number was in the dispute.  I could go on the USPS website and see the item was still in the process of shipping and had not yet been delivered.   Paypal must not have read my dispute because the shipping number is in the dispute.  I think by dispute was settled by a robotic response rather than someone reading it. 

 

I called Paypal and did get a person and the dispute was opened.  Two weeks later the dispute was denied again.

 

I called my credit card company to reverse charges to Paypal and I spoke with a person and he said, "I know about this scam, I have received several calls about the very same thing".   I am waiting on results.   The credit card company did reverse charge and Paypal did sent me an email that a dispute was open, but the credit card company did not provide use with enough information.    But the same dispute number in was re-opened in Paypal.

 

Both in the Paypal dispute and my credit card reverse charge, I have a picture of the item ordered, a picture of the item received with packaging and custom declaration, and a picture of the USPS tracking label.

 

Don't give up in fighting fraud, it will just encourage more fraud.

 

BTW, do not buy those flopping fish for cats, another fraud.

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Contributor

Re: Resolution Center is USELESS if they don't actually shut down blatant scams!

I never ordered anything from them; how did they get my PayPal info????  They made a charge to my bank account.

 

I will close my PayPal account.