Resolution Center. gives error for Ebay refund

Danie11
New Community Member

Good day

I've made a purchase through Ebay for a software. The seller was removed and the product as well. The software was not authentic and I requested a refund. Ebay referred me to the PayPal Resolution Center for a refund.

I've completed the whole form and when I clicked submit PayPal displays a message that something went wrong on their side and that I must try again.

What do I do? Or what is my next step?

The displayed message:

"Let's try that again
Looks like something went wrong on our end."

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