Resolution Center No Place to input Response?

[AmberJAwesome]

I am obviously going through a dispute and only have limited time, therefore, willing to try anything.

I got an e-mail 8 days ago about my dispute telling me to ship my items back and then provide a tracking number by entering it in the Resolution center by going through steps . The problem is my case is "still under review by pay pal" and I cannot enter the number there and I will lose the case if I cant enter it within the 10 day limit. I have been trying since Monday ( when I sent the items back) and I have emailed but havent had the time to call yet (I will call if thats what I need to do) and so far havent gotten a response minus the automated ones that are no help! Should I just call the customer service line ?

[sharpiemarker · Accepted solution]

@AmberJAwesome

Yes, call customer service to get them to allow you to enter the tracking number.

Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.