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Resolution Center Error Message

New Community Member

Resolution Center Error Message

I have been trying to select a specific payment in the Resolution Center, and after I select "Continue", it brings up a screen with a big red triangle and says "Let's try that again.  Looks like something went wrong on our end.  Let's try that again".  Every time I submit a message to Paypal, they reply with the standard several-paragraph-long reply of how to submit a dispute.  PAYPAL, IF YOU'RE READING THIS, SENDING THE SAME USELESS MESSAGE MULTIPLE TIMES DOESN'T HELP!!!!!  The issue with the seller has been going on for many months and I don't want to time out of the 180-day limit because Paypal refuses to fix their website.

3 REPLIES
New Community Member

Re: Error Message "Something went wrong"

I have been trying to set up a nonprofit's bank account on PayPal. When I put in our EIN, and click "Continue," I get that message with no explanation. After trying several times, I finally left off the EIN. When I did that, it took me to a page where they wanted the last four digits of the Social Security number of a our president and his date of birth. But it's NOT his bank account. It is the organization's.
Why is this happening? I called Support. They were incredibly clueless. That makes me very distrustful of continuing with PayPal, because no one at Support seemed to know what was going on.

Member

Re: Resolution Center Error Message

Has this been resolved bizboy00 ? and if does, how long did it take?

I had the same message since yesterday, whereas I need to escalate an issue.

New Community Member

Re: Resolution Center Error Message

I am unable to use the Resolution Center.  I receive the error each time. Something went wrong on our end, let's try again. This has occurred many times over the last week. When I went to complete a survey the error was "The survey could not be submitted" Paypal is not accepting anything from me.